Sustainability Policy
Our Sustainability Approach
We recognize that sustainability efforts in tourism minimize its negative impact on social, environmental, and cultural heritage, and we assume the responsibilities of sustainable tourism.
Accordingly, we are actively working on various sustainability issues, such as reducing environmental impact, protecting human rights, managing energy, water and waste, protecting cultural and social heritage, providing economic and social benefits to local communities and manufacturers, and protecting the environment.
We attach great importance to our corporate values, which serve as an extension of our emphasis on responsible and sustainable tourism. Our focus is on effectively managing sustainability risks and ensuring sustainable growth with long-term strategies, thus achieving greater success with each passing day. One of our main priorities is informing our stakeholders about our activities and their impact in a transparent and effective manner. To this end, we will publish annual sustainability reports and make them available to all our stakeholders with full transparency, and we will evaluate the suggestions, contributions and feedback on our sustainability journey they provide.
Guided by our philosophy, “A Sustainable World for Sustainable Tourism,” we are deeply committed to the principles of sustainability. With this approach, we strive to raise and strengthen awareness of sustainable tourism by sharing our commitment to service excellence with our employees and business partners.
SUSTAINABILITY REPORT 2024
OUR SUSTAINABILITY CERTIFICATION
SAPANCA TRAVEL GUIDE
OUR POLICY
Environmental and Waste Management Policy
We adhere to the national and international regulations established by legal authorities at all stages of our facility's products and services, and uphold the principle of the rule of law, ensuring compliance with the mandatory requirements and/or voluntary conditions that our facility is obliged to comply with.
As a facility that respects the environment and future generations, we aim to contribute to the development of the local community in all activities at our hotel. We actively promote environmental awareness among our employees, suppliers, and guests through training and informative sessions, encouraging them to participate in sustainable practices. Accordingly, we are delighted to share this awareness with all our stakeholders.
We strive to use our natural resources responsibly and efficiently while also prioritizing the use of eco-friendly products. We are committed to the principle of preserving the environment in all our activities and strive to prevent environmental pollution by utilizing our resources as efficiently as possible. Our aim is to reduce waste generation within the scope of generating zero waste and ensure the responsible recycling of any waste produced by rendering it harmless to nature. We also pay attention to the preservation of biodiversity and ecosystems.
We classify our waste based on its characteristics, sort it at waste-sorting facilities, and dispose of it through ministry-approved organizations.
We inform our guests about our environmental awareness and encourage them to respect and protect nature during their stay.
Energy Efficiency Policy
We act with an awareness of our responsibilities regarding energy efficiency in mind in order to leave behind a habitable planet for future generations and to protect the environment.
We follow national and international standards, laws, and regulations while fulfilling our responsibilities to nature, and we carry out efforts to reduce energy use and/or continuously improve our energy consumption performance.
We continue to strengthen our teams with technical services, identifying technologies and the latest innovations that enable reduced energy consumption without compromising on guest comfort.
We set goals for the effective use of energy resources, train our employees in line with our goals, and guide our guests and stakeholders accordingly.
We aim to continuously improve our energy performance by maximizing the efficiency of our energy resource consumption and increasing the use of renewable energy at our hotel.
Food Safety, Quality, and Occupational Safety and Health Policy
Our management approach is pioneering and innovative within the hospitality industry and aims for continuous improvement. Our main priority is the health and safety of our employees, partners, guests, suppliers, and all our stakeholders.
In order to ensure a safe and healthy environment for our guests, employees, and all stakeholders, we act in accordance with national and international laws and regulations, carry out our activities in accordance with legislation and with food safety, quality, and occupational safety standards, implement appropriate precautionary measures, and regularly conduct and review checks and training.
We determine the impacts and risks of our activities in the fields of food safety, quality, and occupational safety and health, and take the necessary measures to prevent or mitigate any identified risks.
We create and review goals and programs for the continuous improvement of our food safety, quality, and occupational safety and health processes, and make the necessary investments in resources.
We carry out the necessary checks and take precautions to prevent and eliminate hazardous environments that may cause accidents or diseases, as well as any environmental pollution resulting from our activities.
We ensure that our employees receive regular training.
In line with our policy, we encourage our suppliers to comply with environmental and occupational safety and health standards as well as with relevant legislation, and we ensure collaboration in these areas.
We aim to ensure guest satisfaction with a guest-oriented approach that ensures appropriate use of all resources without compromising on food safety and quality standards.
We implement our food safety management system from the supply stage to the service/presentation stage to ensure that we produce and offer products in accordance with quality and food safety principles for the protection of employee and guest health and healthy nutrition while prioritizing and continually improving hygiene practices.
We aim to reduce food waste and use resources effectively while ensuring food safety.
To this end, we involve our employees and suppliers in the process through necessary training and informative sessions.
To establish and maintain the sustainability of the food safety system, we subject our processes and internal control mechanism to external audits by independent external organizations and our employees trained in this field.
Human Resources Policy
We recognize that all of our employees are representatives of our brand and values. Recognizing that our employees are our partners, we make sure to recruit people who are compatible with our corporate culture, values, and goals, and who have the necessary education, experience, and competencies. Our main principle in selection and placement is providing equal opportunities to people who have the competencies (knowledge, skills, and behaviors) required by the job and who are willing to embrace and embody our corporate values, without discriminating or offering any undue privileges.
One of the key duties and priorities of our company is respecting and protecting the legal and regulatory rights of our employees.
We provide equal opportunities to our employees in all human resources processes from recruitment to training, remuneration, career development, and benefits.
We celebrate the differences and cultural diversity of our employees and view these different perspectives as facilitating our progress toward a common goal. All our human resources processes are designed to nurture and develop this wealth of diversity and to create equal opportunities for every employee in every field, regardless of language, religion, race, age, ethnic background, or gender.
We are committed to investing in the professional and personal development of our partners, organizing training sessions that will ensure their development, and improving health and safety in their working areas and conditions.
Our human resources processes are based on the value we place on people, and thus, on our employees.
We are committed to not employing child labor, in compliance with national and international standards and laws.
The health, safety, and happiness of our employees form an integral part of our strategic goals of growth, profitability, and creating new opportunities. All employees contributing to this goal benefit from equal training opportunities.
Labor and Human Rights Policy
We adopt the United Nations Universal Declaration of Human Rights, and we are committed to creating a culture and business environment where everyone receives equal treatment and makes the most of their potential, regardless of race, color, sex, age, nationality, religion, gender identity or expression, marital status, citizenship, disability or any other legally protected status.
We offer fair and equal opportunities to all our employees, candidates, associates, and partners in our operations and across our value chain.
We act with awareness of our sphere of influence and our responsibilities to create a positive impact on society by operating in accordance with human rights in our relations with all our stakeholders.
We are committed to implementing systems that will ensure honest, transparent, fair, respectful, and trust-based relationships among our employees,
Providing working opportunities under equal and safe conditions,
Making improvements and developments based on feedback from our employees,
Monitoring their performance and planning their careers,
Compensating them fairly and in accordance with legislation,
Protecting their personal data,
Ensuring that they benefit from our social rights, benefits, and rewards.
Child Protection Policy
We adopt the UN Convention on the Rights of the Child: we consider every individual under the age of 18 to be a child, respect their rights, and assume responsibility for protecting children against psychological/physical violence and commercial exploitation.
We are committed to providing children with special areas where they can feel safe, free, and happy and can comfortably express their feelings, thoughts, and wishes,
Making sure that children are able to find their parents or another reliable adult within the family/group in locations such as play areas,
Keeping them under adult supervision in their activities,
Supporting their communication with other children and recognizing and encouraging their achievements,
Training our employees on children's rights and protection,
Observing parents' attitudes and behaviors toward their children and watching out for any signs of physical, verbal or psychological violence or neglect,
Informing the competent authorities in case of suspicious situations in which children may be experiencing harm and consulting the Social Support Hotline when needed, and
Supporting projects that help and protect children and their rights.
Preventioan of Abuse and Exploitation Policy
Along with our mission for responsible tourism, we also support the protection of children from sexual exploitation, and we respect and support children's rights, including their protection from child labor and human trafficking.
We are committed to acting ethically and honestly in all our business dealings and enforcing effective systems and controls in order to prevent sexual abuse and exploitation of children, women, disadvantaged groups, and so on.
We are committed to being transparent in our services and across our supply chains in our approach to preventing and responding to any breaches of the protection measures for children, women, disadvantaged groups, and so forth, and in our dealings with the relevant parties.
We are committed to ensuring that our approach is consistent with our national and international obligations and complying with all applicable laws, statutes, regulations, and rules.
Sexual exploitation and abuse is a violation of basic human rights. It is also a crime.
We consider it a duty to minimize all risks of sexual exploitation and abuse by implementing awareness-raising activities and best practices, provide training to ensure that all our employees are informed about the steps to take in cases of suspicions or concerns related to allegations of sexual exploitation or abuse, and support their ongoing development.
We expect all our stakeholders to take measures to prohibit their employees and representatives from engaging in any kind of sexual exploitation, sexual abuse or harassment, and we request information regarding their efforts in this regard.
Woman's Rights and Gender Equality Policy
Regarding gender equality, we support women's economic empowerment and promote gender equality in recruitment.
We support the fair treatment of all women and men in the workplace along with demonstrating respect for human rights and the principle of non-discrimination.
We assign our female employees to management positions and support them with training sessions, courses, and professional development opportunities in order to involve them in management.
We aim to maintain a working environment that promotes equality and labor peace by taking the necessary measures to ensure the health, safety, and well-being of all our male and female employees.
Our Social Cohesion Policy
We believe that continuous communication with members of our local community contributes to their well-being and livelihood.
Acknowledging the importance of social unity and support, we do our best to support the local community in social matters and in any other ways we can.
We aim to support initiatives that develop the local economy and society while respecting and protecting the local culture, traditions, and way of life.
We will collaborate with all our stakeholders in protecting the natural and cultural heritage in our region.
We meticulously collect and evaluate feedback from our local communities.
Our Biodiversity and Wildlife Conservation Policy
Protecting biodiversity is one of the sustainability priorities of our facility. We aim to protect the diversity of species, habitats, ecosystems, and the integrity of ecological functions by identifying and monitoring the effects of our activities on biodiversity.
We are committed to protecting the integrity of ecosystems and biodiversity and promoting balance, harmony and the development and growth of this natural heritage.
In order to raise awareness about the importance and protection of biodiversity, we organize internal training and communication activities at our facility and cover the issue in our sustainability training.
In ensuring animal welfare, we consider the regulations stipulated by national and international legislation.
We provide all our stakeholders with the necessary information about the prohibition of hunting and trading of endangered species.
We do not exhibit, offer, or sell protected species or any products made from them.
When it comes to biodiversity and wildlife, we do not support or engage in any activities that are prohibited by legislation or involve unacceptable practices.
We recognize that we need to protect our flora and fauna, especially endangered species, in activities such as renovation and construction.
We collaborate with the competent authorities and nongovernmental organizations to protect the endemic plants in our region.
We regularly check the lists of endangered species listed on the websites of organizations such as the World Wide Fund for Nature (WWF) and the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES).
We guide our guests, stakeholders, and employees in ensuring that the products they use are not sourced from endangered species.
We reject the use of animals in entertainment for the sake of enjoyment, profit or personal benefit.
